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FASTag for cashless toll payments

This topic provides information about FASTag that facilitates cashless toll payments.

FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is active.

FASTag is a perfect solution for a hassle free trip on national highways. FASTag is presently operational at 180 toll plazas across national and state highways. More toll plazas will be brought under the FASTag program in the future.

What is Electronic Toll Collection (ETC) / FASTag?

National Highways Authority of India (NHAI) has rolled out a programme for Electronic Toll Collection on Toll Plazas on National Highways to be called FASTag.

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement.

FASTag offers near non-stop movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.

What are the benefits of using FASTag?

  1. Ease of payment – No need to carry cash for the toll transactions, saves time
  2. Near non-stop movement of vehicles leading to lower fuel cost.
  3. Online Recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking
  4. SMS alerts for toll transactions, low balance, etc.
  5. Online Portal for customers
Other benefits are:
  • Environmental benefit : Reduced air pollution, Reduced use of paper
  • Social benefit : Reduced toll payment hassles, Analytics for better highway management
  • Economic benefit : Reduced effort in management at toll plaza,  Reduced effort in monitoring centrally

Is FASTag compulsory & is FASTag for any particular kind / category of vehicle?

Adopting FASTag is voluntary at this stage of the program. However from January 2020, the Ministry for Road Transport and Highways has indicated that vehicles running without the FASTag will be charged twice the normal rate at the toll gates. There will also be only one hybrid lane that will continue to accept cash at the highways.

The Ministry of Road Transport & Highways has issued a Gazette Notification according to which all four wheel motor vehicles sold on or after 1st December 2017 will have FASTags fitted on them by the manufacturer of the vehicle or its authorized dealer, as the case may be. In case of vehicles that are sold as drive away chassis without wind screen, FASTag will have to be fitted by the vehicle owner before it is registered.

Who is implementing this program?

Indian Highways Management Company Limited (IHMCL) (a company incorporated by National Highways Authority of India) and National Payment Corporation of India (NPCI) are implementing this program with help from Toll Plaza Concessionaires, FASTag Issuer Agencies and Toll Transaction Acquirer (select banks).

On which highways / roads FASTag can be used?

FASTag is presently operational across all National Highways. To find out list of toll plazas currently integrated with FASTag click here.

What are the charges for FASTag?

FASTag has a one time Fee of Rs 200. The refundable security deposit depends on the vehicle type. Please check other details on website of Issuer Agencies.

How can I buy FASTag and what documents are required?

The customer may visit any of the Point of Sale (POS) locations at Toll Plazas / Issuer Agency to get your FASTag account created. Customer may call on customer care no. of the Issuer Agency to know more details.

Issuing BankAxis BankICICI BankIDFC Bank

SBI
Customer Care Helpline 1800-419-8585 1800-2100-104 1800-266-9970 1800-11-0018

For list of Point of Sale (POS) locations click here.

Customer need to submit a copy of the following documents along with the application for FASTag:

  1. Registration Certificate (RC) of the vehicle.
  2. Passport size photograph of the vehicle owner
  3. KYC documents as per the category of the vehicle owner (viz. Individual / corporate):
    • For Individual : ID proof and Address proof from the list mentioned and 1 passport size photograph.
    • Driving License
    • PAN Card
    • Passport
    • Voter ID Card
    • Aadhar Card (with address)
    • For instance, valid driving license would be sufficient for Address & ID proof.
    • For Corporate customers and other details please visit Issuer Banks websites / NHAI website / IHMCL website.

Note:

  • Issue of FASTag is subject to verification of original documents mentioned above by the issuing agency.
  • Customers are advised to bring originals of above documents while visiting PoS for purchase of FASTag.
  • The FASTag will be fixed on the vehicle’s windshield by the representative of the Issuer Agency only.
  • Any representative of the vehicle owner can provide the above documentation and information and purchase the FASTag.

How will I get to know if and how much toll has been debited?

The customer will receive an SMS with requisite details to his registered mobile number as soon as the toll transaction takes place. Periodic statement of account may also be obtained on website of the Issuer Agency after registration by the customer.

Missed Call Alert Facility for NHAI prepaid Wallet FASTag balance enquiry

To provide hassle-free and convenient services to FASTag users linked to NHAI prepaid wallet, Indian Highways Management Company Ltd. (IHMCL), a company promoted by NHAI, has announced introduction of Missed Call Alert Facility for NHAI Prepaid Wallet balance enquiry. FASTag customers who have registered their mobile number can now get the balance of their NHAI prepaid wallet by giving a missed call from their registered mobile number to: +91-8884333331.

Main features of this facility are as under:

  • This is free of cost facility available 24X7.
  • Compatible on all mobile devices and operators.
  • No Internet required.
  • If there are more than one vehicle linked to a unique NHAI prepaid wallet, then the SMS would show the cumulative balance of all tags assigned to each vehicle. Thereafter, if any of the vehicle has got a low balance, a separate SMS shall be sent at the registered mobile number, showing low balance.
  • This facility is available only to NHAI FASTag users linked to NHAI prepaid wallet. As of now, balance of other NHAI FASTag which are linked to various bank accounts can’t be fetched through this facility.

Do I need to use any specific lane at the toll plaza for FASTag?

A vehicle with FASTag may use any lane at toll plazas from January 2020. Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

Can I avail a Monthly Pass or Local Pass?

The monthly pass facility is specific to each toll plaza. You may call customer care of the participating bank / issuer agency for further details.

How and where do I finally pay the toll?

Issuer Agency will electronically deduct the applicable toll fee from the customer’s account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the account which is linked to FASTag. This recharge process may be termed as top-up.

How can I recharge my FASTag account?

You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. FASTag account can be recharged upto Rs. 1,00,000.00 (Rupees One Lac only).

For recharge, steps prescribed by the respective issuing agency on their web site need to be followed.

How would I cross toll plaza, if FASTag equipment are not working?

Please refer to Standard Operating Procedure (SoP) for FASTag user.

Is there any minimum value for such recharge / top up?

Yes, the minimum recharge amount is Rs. 100.

I have two vehicles, can I use one FASTag for two vehicles?

You will need to take two separate FASTags for the two vehicles.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.

What do I have to do if I lost my FASTag? What will happen to the account balance?

You will need to call customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.

How would I know that the correct user fee has been deducted from my FASTag account?

Customer will receive an SMS alert in your registered phone number each time an amount is deducted from your FASTag account. Fee payable on each toll plaza may be seen on  http://tis.nhai.gov.in/ in addition to the displayed at concerned toll plazas.

How would I report an incorrect deduction and how will I get back the same?

Customer can report an incorrect deduction by calling us at customer care number of the issuer agency. The agency will review your request and necessary action.

How do I block my FASTag account, in case my vehicle is lost?

Customer can call up customer care of the issuer agency and block his / her FASTag account.

I have new vehicle fitted with RFID Tag. How to get it activated?

Please contact the PoS of respective Issuer Agency.

Can the tags purchased earlier be used?

Only RFID Tag purchased earlier may be used, in case of any problems, please contact the PoS of issuer Agency. Any other type of Tag will not work on FASTag lanes.

I have FASTag and also balance in my linked account, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

Please refer to steps under Standard Operating Procedure (SoP) for FASTag user. Customer to raise a request regarding the same by calling customer care of the respective Issuer Agency.

I reside within 10 Km of a particular Toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

Yes, you can, if you need to access and use FASTag lane and to avail cash back.

What if I relocate to another City?

FASTag will work on all enabled toll plazas. In case of change in city or address, the customer should inform only the Issuer Agency.

Can one vehicle use more than one FASTag?

It is strictly prohibited to purchase two FASTag for one vehicle. In case of multiple FASTag, customer will be responsible for operational issues.

What if I sell/ transfer my car?

In case of car being sold or transferred; only the Issuer Agency needs to be informed.

What if the FASTag gets damaged?

The vehicle owner/ user could approach the Issuer Agency for replacement of FASTag.

Can FASTag be used at places other than National highways

It is planned to extend usage of FASTag to toll plazas at State highways for tolling, parking lots for parking charge and various other payments at wayside amenities.

What if the vehicle owner/ user has a grievance?

The primary point of contact for the vehicle owner/ user is the Issuer Agency, contact details for which will be shared at the time of FASTag issuance. IHMCL can be approached as the next escalation level.

Source : NHAI

3.06701030928
Ignatius george Jan 06, 2020 09:27 PM

Today 6/01/2020 Rs 80/= was deducted from my fast tag account . To and fro ( Rs 40/= eacch) even though i returned back within 7hours . Normally Rs 60/= will be charged if pay cash at yhe toll plaza ( Vannagaram). My Vehicle No : TN 18T 2629
Is that if fast tag is used , the charges are different .kindly clarify.

Kaladharan V R Dec 20, 2019 12:07 PM

I don't know to recharge my fast tag .axis bank customer service very poor

Lekhraj Nov 23, 2019 08:56 AM

I bought my vehicle from Gujarat ..but I am residence of Rajasthan...untill now I have not to pay toll at local toll be coz my DL is from that city...but now how it works

Thamaraiselvan Nov 19, 2019 08:40 PM

How did fastag work if I use same toll twice (up and down) within 24hours.

Harish Oct 15, 2019 11:51 AM

I heard that the current system at toll gates has the facility to call them in case we are out of fuel and the helpline will provide this service at a fee. Is this true. How will it work after fasttag implementation?

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