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Mobile apps for citizens feedback

This page covers information about mobile apps available to register citizens feedback on various government schemes.

Mera Aspataal / My Hospital

It is an ICT based Patient Satisfaction System (PSS) for implementation in public and empanelled private hospitals. It is envisaged to empower the patient by seeking his / her views on quality of experience in a public healthcare facility. A multi-channel approach will be used to collect patients’ feedback i.e. web portal, mobile application, Short Message Service (SMS), Interactive Voice Response System (IVRS).

Meri Sadak

"Meri Sadak" is a versatile mobile application to empower citizens to give their critical feedback with respect to the pace of work, nature of work and Pradhan Mantri Gram Sadak Yojana (PMGSY) streets to Nodal Departments in the State Governments/National Rural Roads Development Agency (NRRDA). Citizens can take photos of the site and submit along with feedback.

On accommodation of the feedback, the citizen can screen the redressal of his/her input through this application. The particular State Quality Coordinators (SQCs) of the Nodal Department executing PMGSY will respond to the citizen within defined timelines.

The application is available for downloading at https://play.google.com/store/apps/details?id=com.cdac.pmgsy.citizen&hl=en

RAS Mobile app

Rapid Assessment System (RAS) is an initiative of Ministry of Electronics & Information Technology to encourage citizen engagement in governance. It enables Government departments and agencies to capture citizens’ feedback related to e-Governance services. RAS provides a mechanism for generation and management of feedbacks related to e-Gov services offered to and availed by users/ citizens across the country. Also, it facilitates analysing the feedbacks and generating knowledge out of them which in turn, helps in improving the users/ citizens experience in availing public services.

The application is available for downloading at http://ras.gov.in/

Swachh App

The app provides realtime sanitation coverage in rural areas at your finger tips. It enables citizens to do the following.

  • Rate one's village on Swachhta
  • View the number of household toilets constructed for beneficiaries under Swachh Bharat Mission - Gramin
  • View realtime sanitation coverage in percentage
  • View number of Open defecation free villages

To download the app, visit http://msbm.gov.in/Public/Home.aspx

Source:Portal Content Team
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