T17 2020/04/03 03:06:20.089916 GMT+0530
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Online public grievance system

It provides the information about Online public grievance system.

Introduction

Imagine a situation where you are going to a government organization for a specific work. But employees are not helping to pass your file without bribe. Now you are helpless and don’t know to whom you should complaint. In this article, information about online complaint filing process against government organizations is provided. The Department of Administrative Reforms and Public Grievances operates an online platform i.e PG portal (Public Grievance portal) to enable the citizens to file complaints in a hassle free manner.

Department of Administrative Reforms and Public Grievances

The Department of Administrative Reforms and Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizens' grievances, being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redressal / settlement of citizens' grievances.

Process to file complaints

  1. Visit pgportal.gov.in
  2. Visit the “CITIZEN CORNER” box in the portal. You will find the following three options made available.
    • LODGE YOUR GRIEVANCE HERE
    • REMINDER/CLARIFICATION ON PAST GRIEVANCE and
    • VIEW STATUS OF YOUR GRIEVANCE
  3. Click “LODGE YOUR GRIEVANCE HERE” for filing a fresh complaint. Webpage will redirect to grievance registration form.
  4. In grievance registration form, user needs to select whether the organisation is “Central or State government” . Then select the department from drop down box. If you are not sure about the department or if the name of the department is not available in drop down options, you can select “NOT KNOWN/NOT LISTED”. If you select “NOT KNOWN/NOT LISTED” then The Department of Administrative Reforms and Public Grievances will forward the complaint to the respective department after reviewing the complaint.
  5. Apart from above, user needs to write few personal details like name, address, contact details etc.
  6. In the area provided for writing the complaint, the user needs to enter his/her complaint. Users can also upload the supporting document and any other details by clicking on YES option in “Do you want to upload PDF Attachment”.
  7. Finally, user needs to enter the CAPTCHA code and click on submit.

After successful registration, user will get registration number by which user can trace the status of the complaint. User can get status of complaint by clicking on “VIEW STATUS OF YOUR GRIEVANCE” in home page of PG portal. User can also send reminder or clarification by clicking on “REMINDER/CLARIFICATION ON PAST GRIEVANCE”.

Redress Process Flow

PG portal process flow

The time limit for redress of grievance is Sixty (60) days. In case of delay an interim reply with reasons for delay is required to be given. In case of non-redress of a grievance within the prescribed time, the citizen may take up the matter with the Director of Public Grievances of the Ministry/Department concerned whose details are available on the pgportal.gov.in.

Source : DoPT- Department of Personnel & Training

Related resources

  1. List of Nodal Public Grievance Officers
  2. Policy Guidelines on Grievance Redress Mechanism
2.66445182724
MANNU Jan 31, 2020 03:56 PM

Please Register those complaint who gives correct mobile number and also attached his/her ID for verification because i face this problem when someone register his fake complaint against me again and again and my company kick me out without any verification and i'm also lost my value in my friends eyes, this is only due to the fake complaints. So i requested you to please register those complaints who gives proper ID attachment like AADHAR CARD.
Thanking you

Ex Cpl VK Katiyar Dec 05, 2019 06:04 PM

My many grivences through CPGRAMS were closed by air force authority by vagues replies Higher authority give the remarks for necessary action but till date no action has been taken.

Kunu Sep 16, 2019 11:01 AM

The idea for having[ Pgportal.gov.in] to redress the public grievances is good.
But people don't do an action. Just they try to forward to the next person like passing the ball in the football ground and nobody is scoring the goal except the strong man to hit the goal.

Here I would like to suggest from my experience, to set up an impartial monitoring ministry at central level who can take action directly on such officers and organizations who are cheating and doing such practice knowingly as no outcome would come up such grievances redressal process.

These people are mocking to the plan of the government to find the loopholes for escaping to take responsibility for the administration process. Please take it positively for strict action to do good for innocent people of India.

With deep regards.

*******@gmail.com

Abhay kumar gupta Aug 03, 2019 04:08 PM

Do not work properly i lodge a complain on27/5/2019 but no any reply or clearification by pgportal my pgportal no is pmopg/e/2019/0253755.agar kam hi nahi karna hai to etna bhid lagane ki kaya jarurat hai
Thankyou

Vijay Kumar katiyar May 20, 2019 09:32 AM

Scheduled time for redressal of grievances must be followed by all concern authority whoever gives vague replies for redressal of grievances must be warned so it should not be repeated again.

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