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Μadhya Ρradesh Integrated Referral Transport System

This topic describes about Madhya Pradesh establishment of an integrated referral transport system

Programme description

The Government of Madhya Pradesh has floated a **tender to establish an integrated referral transport system in the year of 2013-14. Under the integrated referral transport system the following services have been integrated:

Mobile Medical Units

Janani Express

Janani Express vehicles under Janani Shishu Suraksha Yojana (JSSK). Currently 940 such vehicles are being operated through district level call centres. The services are contracted based on a mutually agreed amount. The service provider manages both capital and operational cost of the agreed amount.


Abrus precatorius

An emergency Medical Ambulance Service (EMAS), also popularly known as "108 Ambulance Service".This Emergency Medical Ambulance Service, with a fleet of 554 Basic Life Support (BLS) Ambulances and 50 Advance Life Support (ALS) Ambulances are deployed strategically across the State supported by a fully functional centralised call centre which is receiving more than 25000 calls per day and handling approximately 1800 emergencies on a daily basis.

Doctor Express (Mobility support vehicles)

Doctor Express is a transport service available for the doctors at CHCs to commute to PHCs where doctors are not available. The objective of the service is to improve doctors' availability in health facilities which otherwise is not possible due to poor public transport facility.

104 Health Help Line

“104 Health Help Line" service has recently been introduced and made operational through Private Public Partnership (PPP). Any resident of the M.P. State can dial a 3 digit number 104 and get access to trained paramedics and doctors.

Conclusions/Lesson Learnt

  • All the services will be operated and monitored through one call centre instead of different call centres for different services in districts. This would be beneficial as different services can be availed through one number resulting in reduction in costs that are presently borne by the State and NHM. It would also reduce confusion amongst the users.
  • It would help in getting real-time data of beneficiaries, monitoring of movement online through GPS and getting biometric attendance of the concerned staff, resulting in providing quality service to patients and efficient use of existing human resources.
  • The complaints relating to quality of service across all health facilities can be registered through 104- Health Help Line.
  • It would help in rational distribution of existing resources and increase the coverage of population.
  • Mortuary vehicles have also been integrated and monitored through a single centralised call centre.

Source: National Health Systems Resource Centre

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