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Emergency Response Support System

This topic provides information related to Emergency Response Support System.

Emergency Response Support System (ERSS) is a Pan-India single number (112) based emergency response system for citizens in emergencies. The Emergency Response Centre is capable of receiving emergency calls through voice call to 112, email, panic buttons activated calls and 112 India mobile App.

112 is a globally recognized single emergency number, adopted by most of European countries, common wealth nations and mapped to emergency numbers in USA and Canada. Most of Phone handsets are manufactured with pre-programmed 112 as emergency number to be dialed with single key press. TRAI allotted this number for the purpose of single emergency number in India in May 2015.

Utility to the citizens

If you require emergency assistance from Police, Fire or Health departments or from any other services, you may:

  • Dial 112 from your phone;
  • If you have a smart phone, Press power button on your smart phone 3 times in quick succession to activate Panic call;
  • If you have a feature phone, Long press ‘5’ or ‘9’ key on your feature phone to activate Panic call;
  • Use 112 India mobile app (available in Google Playstore and Apple store) to activate a panic call.
  • For women and children, 112 India App provides a special SHOUT feature which alerts registered volunteers in the vicinity of victim for immediate assistance.

Scope of coverage

It is currently rolled out in 24 States/UTs. To know the states and the link to the state-website, click here.

112 India mobile app

112 Mobile App is a part of the Emergency Response Support System (ERSS), a Govt of India initiative. In an emergency situation, a person in distress may seek for the assistance of local emergency service delivery departments and volunteers through the App.

The App will send emergency alerts with the user's details(name, age, emergency contacts) and location information, along with a generated call to ‘112’ - to the State Emergency Control Room and the person’s emergency contacts. The system forwards the emergency alert to nearby online local volunteers if available. The emergency alert is notified with an audible sound/ visual alert on the volunteer smartphones. The volunteers can mark their consent to help and the volunteer details along with photo and contact number will be forwarded to the person in distress.

Features of the app

  • Providing single panic app across the country for addressing citizen emergency.
  • Providing 24 x 7, efficient and effective response system, which can involve local volunteers from citizens to provide efficient emergency response service.
  • Identification of location of person in distress connecting through voice or data.
  • Timely dispatch of field resources (police, health, fire & disaster management) to the location of incidence using the system.
  • Integrated with existing emergency response systems - Police (100), Fire (101), Health (108) and Women helpline (1090).
  • It aims to make the operations citizen-friendly, more transparent, and efficient and provides citizen profile management and feedback mechanisms.
  • It will also help to keep track of the progress of incidents and the services delivered taking emergency services to the next level.

To download the Android app, : click here.

To download the iOS app, : click here.


Source : Ministry of Home Affairs

Krishan Kant Aneja Sep 30, 2019 01:23 PM

How to volunteer for Shout app of 112

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