ServicePlus

ServicePlus is developed as part of Panchayat Enterprise Suite (PES) under e-panchayat Mission Mode Project (MMP). ServicePlus, a metadata-based e-service delivery framework, is built on Low Code–No Code (LCNC) architecture for delivering electronic-services to citizens.

ServicePlus

ServicePlus ‘a low code no code’ framework designed to e-enable a service by using a generic, configurable, unified, metadata-based open-source multi-tenancy framework which can be used by each tenant (the department or local government) to configure their services as per their requirement and ensure the highest degrees of scalability, reliability and flexibility. It is a powerful foundation empowering the citizen on their most important need viz., to know their eligibility for various services offered by the Government thus helping governments improve citizen services and fulfill the needs of growing communities.

The ServicePlus platform includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. Easy and intuitive interface for application submission and processing for all stakeholders has made ServicePlus a user-friendly and acceptable software across Government departments.

Vision

Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs to realize the basic needs of the common man.

Features

For Government

• An easy-to-use, wizard-like interface to quickly configure and launch a service
• Transparent and efficient service delivery mechanism
• Inbuilt tools for monitoring the performance of individual functionaries and/or offices

For Citizens

• Single portal to access various services across the country
• Online registration along with preferences for proactive alerts
• Online repository to upload and manage various documents
• Online tracking irrespective of the mode of submission
• Integrated online grievance submission and redressal

For Service Center Agencies (SCAs)

• Bulk registration for CSC and non-CSC kiosks
• Activation/De-activation of kiosks

For Kiosk Operators

• Apply and track applications on behalf of citizens.

Services

• Regulatory Services: The services like trade license, permit for construction of a building, etc. that can be denied to citizens.
• Statutory Services: The services like issuance of birth/death certificate which cannot be refused to citizens.
• Developmental Services: The services or schemes provided by the Government for the benefit of citizens like NREGA, IAY, old age pension etc.
• Consumer Utilities Service: Services like bill payment and others come under utility services.

Source: ServicePlus