Complaint Redressal Mechanism of Election Commission of India

The Election Commission of India (ECI) provides a Complaint Redressal Mechanism that is web based.

Objectives

The main objective of the web based platform is to provide the following:

• Manage the complaints being received through call centres/telephone/online/fax/ post /paper complaints/in person in an integrated way and a time bound manner.
• Inform the complainants about the status of receipt and disposal of complaints.

National Grievances Service Portal

The fastest way to lodge grievance is by visiting the online portal of Election Commission of India. Both Election and Non-Election Related Complaints can be lodged using the portal.

• Citizens can access the link https://eci-citizenservices.eci.nic.in/and register their grievances.
• Citizens can track the status of their registered grievances at https://eci-citizenservices.eci.nic.in/trackstatus.aspx

cVIGIL app

The cVIGIL app launched by Election Commission of India aims to create a fast-track complaint reception and redressal system. cVIGIL is an innovative mobile application for citizens to report Model Code of Conduct and Expenditure violations during the elections. ‘cVIGIL’ stands for Vigilant Citizen and emphasizes the proactive and responsible role citizens can play in the conduct of free and fair elections.

The app could be installed and used on any Android (Jellybean and above) smartphone equipped with a camera, good internet connection, and GPS access. By using this app, citizens can immediately report on incidents of political misconduct within minutes of having witnessed them and without having to rush to the office of the returning officer. cVIGIL connects vigilant citizens with District Control Room, Returning Officer, and Field Unit (Flying Squads) / Static Surveillance Teams, thereby, creating a rapid and accurate reporting, action and monitoring system.

User is to download the app from the Playstore.

Voter Helpline App

An Android app to facilitate voters to access information and also lodge the Grievance.

The app can be download from Playstore.

Voter Helpline : 1950

Citizens can call the Voter Helpline, the number is 1950 (please add your STD code before dialling).

SMS to 1950:
SMS <Voter ID card). Example - If your EPIC is 12345678 then sms

State wise grievance redressal mechanism

To get the state wise links of websites of Chief Electoral Officers of all states /UT's, visit https://eci.gov.in/links-to-ceos/

To get the state-wise list of Public Grievance Redressal Officers (PGROs), visit https://eci.gov.in/files/file/5440-list-of-pgros/

Source : Portal Content Team