Nowadays the words SAVING, INVESTMENT, SHARE and TRADING have become popular in India. People are diverting their surplus money towards new financial products such as mutual funds, shares, company fixed deposits and insurance products. So these financial products and markets play an important role towards the growth and economy of our country. On the other side, conflicts of investor interests are increasing when investors enter into a new world of financial markets.
With the objective of development of financial sector and to protect investor’s interest Securities Exchange Board of India (Regulatory Body) popularly called as SEBI has introduced various initiatives. One of the popular initiative is that of investor education.
The Securities and Exchange Board of India is the regulator body for the securities market in India (Like RBI for banking industry). It was established in the year 1988 and given statutory powers on April 12 1992 through the SEBI Act, 1992.
SCORES is a web based centralized grievance redress system of SEBI (http://scores.gov.in). SCORES enables investors to lodge and follow up their complaints and track the status of redressal of such complaints online from the above website from anywhere. This enables the market intermediaries and listed companies to receive the complaints online from investors, redress such complaints and report redressal online. All the activities starting from lodging of a complaint till its closure by SEBI would be online in an automated environment and the complainant can view the status of his complaint online. An investor, who is not familiar with SCORES or does not have access to SCORES, can lodge complaints in physical form at any of the offices of SEBI. Such complaints would be scanned and also uploaded in SCORES for processing.
What types of complaints can be registered in SCORE portal?
Entities against which complaints are handled by SEBI include:
What types of complaints cannot be registered in SCORE portal?
Bank deposits and banking; fixed deposits with nonbanking financial companies (NBFCs) and other matters pertaining to NBFCs. - RESERVE BANK OF INDIA (RBI)
Note: Before raising a complaint in SCORE, the investor should first approach the concerned company/ intermediary against whom there is a complaint. If complaint is not addressed satisfactorily, then the user can register the complaint with SCORE.
Step by step process to raise complaint in SCORE webpage
Through registration number user can track the status and send reminders. Users can also call SEBI investor helpline (toll free number) 1800 266 7575 or 1800 22 7575
Source : http://www.sebi.gov.in/