मेरा अस्पताल (My Hospital)

मेरा अस्पताल (My Hospital) is Ministry of Health and Family Welfare, Government of India initiative to capture patient feedback for the services received at the hospital.

मेरा अस्पताल (My Hospital)

मेरा अस्पताल (My Hospital) is Ministry of Health and Family Welfare, Government of India initiative to capture patient feedback for the services received at the hospital through user-friendly multiple channels such as Short Message Service (SMS), Outbound Dialling (OBD) mobile application and web portal. The patient can submit the feedback in seven different languages on mobile app and web portal; for the hospitals visited in the last 7 days. The patient can also check the already submitted feedback. The collected feedback will be compiled, analysed and visualized in the form of a dashboard accessible to the different stakeholders at the facility, district, state and national level.

मेरा अस्पताल (My Hospital) will help the government to take appropriate decisions for enhancing the quality of healthcare delivery across public facilities which will improve the patient’s experience. The patient will be able to receive effective and appropriate care. मेरा अस्पताल (My Hospital) will ultimately help establish a patient-driven, responsive and accountable healthcare system.

Steps to Operate

Step 1: Registration and Login

Enter the mobile number and click on Submit button. You will receive an SMS with 6-digit verification code as One Time Password (OTP) on your mobile. Enter the code, select the preferred language and click on Submit button.

Step 2: Home Page

You can view all your recent visits to the government hospitals for the last 7 days. The hospital name, patient name* and the date of visit to the hospital can be viewed. To provide feedback on a particular visit, click on Give Feedback button.

* The actual name (you or your relative) against which the patient has registered in the hospital for a specific visit.

Step 3: Submit the Feedback

You can submit your feedback for the services received in a specific hospital by selecting an option from Very Satisfied, Satisfied and Not Satisfied. If you have selected Not Satisfied, you can further choose the reasons * which may be responsible for your dissatisfaction and click on Submit button.

* Based on the selected reason, you will be asked one or more detailed questions. You can select multiple options for this and all other following questions.

Source: मेरा अस्पताल (My Hospital)