Importance of SOPs Urban Primary Health and Wellness Centre

Programme Description

Assam team developed Standard Operating Procedures (SOPs) in Urban Primary Health & Wellness Centre because they are essential to lay down step by step procedure for health workers in carrying out their routine activities in health centre to improve quality and efficiency. Different SOPs were prepared in UPH & WC keeping in mind, so as to help all health workers to be aware of their duties & responsibilities and to carry out their routine activities efficiently. It will also playa key role in reducing errors and sustainability of the works will be maintained.

SOP’s gives Quality output by achieving uniformity & consistency of performance and reducing miscommunication

Objective of Sops

Objective of SOPs is to improve efficiency & quality of the health worker while carrying out his/her activities/ responsibilities by laying out a set of Standard instruction for any regular work.

Process of Writing SOPs

Basic Steps to be followed while preparing SOPs:

• Introduction of the title or activity.
• About the goals and objectives of particular activity (SOP).
• Committee details/responsible person or health personnel who shall follow the SOPs.
• Responsibility/ Expectation from the committee or a person.
• Expected outcomes and analysis of the outcomes.

Programme Outcomes

SOPs will facilitate the health workers to remember their routine work/other activity and will also ensure continuity of the activity in the absence of any worker. The outcome of having SOPs is that routine work/other activities are carried out by worker without supervision and with efficiency and thereby improving overall quality. It will also ensure quality standards of all services provided in the Urban PHC. It will improve the patient satisfaction.

Source : We Care Coffee Table Book - Good, Replicable and Innovative Practices 2019