Sugamya Bharat App

Sugamya Bharat App - a Crowdsourcing Mobile Application is a means for sensitising and enhancing accessibility in the built environment, transportation sector and ICT ecosystem in India. The vision and direction for this crowdsourcing App based on Jan-Bhagidari is improving accessibility in our country with an objective of enabling Divyangjan and general public to bring to notice accessibility-related issues that require redressal.

It is an initiative of the Department of Empowerment of Persons with Disabilities (DEPwD), Ministry of Social Justice & Empowerment.

Features of Sugamya Bharat App

The Sugamya Bharat App has been provided with several user-friendly features.

• The App has easy drop-down menus and is provided with videos in Hindi and English demonstrating the process of registration and uploading complaints with photographs by the users.
• The App is made accessible for ease of use for persons with disabilities with features such as font size adjustment, colour contrasting option, text to speech, and having an integrated screen reader in Hindi and English.
• It is available in 10 languages.
• The App also has provision of easy photo uploads with geotagging option of the premise where accessibility intervention is required.
• The App has provision for providing notifications to the users at the time of registration, forwarding of the complaint to the appropriate authorities, status updates as well as at the time of resolution and closure of the complaint.

Who all can register issue at Sugamya Bharat App

Any person facing difficulty or issue related to accessibility in India can raise their concerns/grievances on the Sugamya Bharat App. 

What issues can be be registered at Sugamya Bharat App?

Only accessibility related issues pertaining to Buildings, Transportation System and ICT (websites and TV viewing) can be registered at Sugamya Bharat App. 

Who will be carrying out the desired work for resolving registered issues?

DEPwD has made Sugamya Bharat App as a tool to empower PwDs to register their accessibility related issues under which the issues will be forwarded by Sugamya Bharat App PMU team of DEPwD to Appropriate Authorities across Central/State/UT/District governments, who shall be responsible for taking necessary action for resolving the issue.

How to access the app

The mobile app is available for both the Android and iOS platforms.

Source : DEPwD, Ministry of Social Justice & Empowerment.