SWAGAT - State Wide Attention on Public Grievances by Application of Technology
SWAGAT is an innovative initiative that enables direct communication between the Gujarat’s citizens and the Chief Minister. In Gandhinagar, the fourth Thursday of every month is a SWAGAT day wherein the highest office in administration attends to the grievances of the man on the street. During the session -
Grievances are logged in, transmitted and made available online to the officers concerned who have to reply within 3 to 4 hours.
The departments concerned then have to be ready with the replies, before 3 p.m., when the Chief Minister holds video conference with all the districts concerned.
Applicants are called one by one and the chief minister examines each complaint in detail.
The information sent by the department is also reviewed online in the presence of the complainant and the Collector/District Development Officer/Superintendent of Police and other officials concerned.
Attempts are made to offer a fair and acceptable solution on the same day and no applicant has ever left without any firm reply to his grievance.
E-Gram Viswa Gram Project
The Viswa Gram project module "e-Gram Panchayat Monitoring System" is for maintaining record of village information of all family’s data and issue of necessary certificates to citizens. It is based on the on survey form of each individual family of the village, which contains the detailed information of each member of family. This is used to provide many certificates to citizens such as
Income, Caste, Domicile, birth, Death, Character, below poverty line (BPL) etc.
The database of property of each family is also maintained to provide necessary certificate and to use in panchayat tax collection property wise.