Right to repair portal

Right to repair

The right to repair for consumer goods refers to the concept of allowing end users, consumers as well as businesses, to repair devices they own or service without any manufacturer or technical restrictions.

Right to Repair Framework

The Ministry of Consumer Affairs (MCA) has set up a committee to come up with a Right to Repair framework. The framework is significant as it will give consumers a chance to repair their products at an optimal cost instead of buying new products altogether. The important sectors for the initial focus of the framework are farming equipment, mobile phones & tablets, consumer durables, automobiles & automobile equipment.

Under this framework, it would be mandatory for manufacturers to share their product details with customers so that they can either repair them by self or by third parties, rather than only depending on original manufacturers. The framework also aims to help harmonize the trade between the Original Equipment Manufacturers (OEMs), third-party buyers and sellers - thus also creating new jobs.

Benefits

• It will help reduce the vast mountain of electrical waste (e-waste) that piles up each year on the continent and boost business for small repair shops, which are an important part of local economies.
• It will save consumers’ money and contribute to circular economy objectives by improving the life span, maintenance, re-use, upgrade, recyclability, and waste handling of appliances.

Right to Repair India portal

The Right to Repair India portal of Department of Consumer Affairs under the Ministry of Consumer Affairs, Food & Public Distribution - Government of India provides warranty and post-sales information, provided by the consumer brands, to consumers in India.

Scope of the portal

• Customer care details across brands : Provides consolidated list of consumer care contact details of all major consumer products manufacturers for your quick viewing.
• Find warranty and post-sales service information : The website can be used to search companies by name or consumer product name. All the public information related to their products service, warranty, terms and conditions, etc. are aggregated on the portal.
• Links to the service network of the brands : Links to the authorized service network of the brands and third-party service providers. Also view the warranty and prices of genuine spares and consumables of respective brands.

Visit Right to Repair portal for more details.